FAQ

  • What’s the difference between porcelain and ceramic tiles?

    Porcelain tiles are denser, more durable, and water-resistant compared to ceramic tiles, making them ideal for high-traffic and wet areas like bathrooms or kitchens. Ceramic tiles are often more affordable and great for walls or light foot traffic areas.

  • Can I use porcelain tiles outside?

    Yes! Outdoor porcelain tiles are specifically designed to withstand weather, temperature changes, and heavy use. Look for “grip” or textured finishes for extra safety underfoot.

  • Do you offer underfloor heating options with your tiles?

    Absolutely. We stock compatible underfloor heating systems that pair perfectly with porcelain, ceramic, and stone-look tiles — ideal for keeping your home warm and energy efficient. We work directly with Warmup, Sunstone and Amber products to give you the market leading products as well as competitively priced products if that is your project’s driving force.

  • What’s the best tile for bathrooms?

    Matt porcelain tiles are a top choice for bathroom floors thanks to their non-slip surface, while glossy or polished tiles are popular for walls and feature areas. We also love mosaic tiles like Mother of Pearl for eye-catching accents.

  • Do wood effect tiles really look like real wood?

    Yes, today’s wood-effect porcelain tiles are incredibly realistic. They mimic the texture, grain, and warmth of wood but offer the durability and water resistance of porcelain. Great for bathrooms, kitchens, and even commercial spaces.

  • Can I install large format tiles in small spaces?

    You can — and should! Large format tiles can make smaller rooms feel more open by reducing grout lines and creating a seamless look. Just make sure the surface is level during installation and minimise cuts in visible areas.

  • How do I clean and maintain porcelain tiles?

    Porcelain tiles are low-maintenance. Regular sweeping and mopping with a pH-neutral cleaner is usually enough. Avoid abrasive products on polished surfaces to prevent dullness and erosion of sealed surfaces.

  • Do you supply commercial flooring options?

    Yes, we stock durable and stylish commercial flooring, including Karndean luxury vinyl tiles — ideal for offices, retail, hospitality, and high-traffic zones.

  • What size tile should I choose for my room?

    It depends on the look you're going for. Large tiles can make rooms feel bigger, while smaller formats work well for detailed layouts or walls. Our team is happy to advise based on your room dimensions.

  • Do you offer tile samples before buying?

    Yes — and we recommend it! You can order samples directly through our site so you can see the colour, texture, and finish in your own space before committing.

  • Are porcelain tiles suitable for walls as well as floors?

    Absolutely. Porcelain is lightweight enough for walls, especially in bathrooms and kitchens, and adds a premium, durable finish that lasts.

  • Can I lay tiles over existing flooring?

    In some cases, yes — especially with products like Karndean LVT or thinner porcelain tiles. The existing surface needs to be level, dry, and secure. Always consult a professional before installation.

  • What tile trends are popular right now?

    We’re seeing a rise in natural textures (stone and wood looks), large format matt finishes, bold mosaics for statement walls, and neutral palettes that create calm, timeless interiors.

  • How long will my tile order take to arrive?

    Most in-stock tiles are dispatched within a few working days. Special orders or large quantities may take longer — we'll always keep you updated.

  • Do you offer help with tile installation?

    While we don’t currently offer fitting services, we can provide guidance and connect you with trusted local installers if needed. It is worth checking out websites such as Checkatrade for local tradesmen.