Tile & Flooring FAQ

  • What’s the difference between porcelain and ceramic tiles?

    Porcelain tiles are denser, more durable, and water-resistant compared to ceramic tiles, making them ideal for high-traffic and wet areas like bathrooms or kitchens. Ceramic tiles are often more affordable and great for walls or light foot traffic areas.

  • Can I use porcelain tiles outside?

    Yes, but outdoor porcelain needs to be specified correctly. Check slip resistance, frost resistance, thickness, drainage and installation method before ordering. Textured finishes are often safer outdoors, but the correct choice depends on the setting.

  • Do you offer underfloor heating options with your tiles?

    Yes. Porcelain, ceramic and some stone-look tiles can work well with underfloor heating when the substrate, adhesive, movement joints and system limits are correctly specified. Suitability depends on the full build-up, not the tile alone.

  • What’s the best tile for bathrooms?

    Matt porcelain tiles are often a suitable choice for bathroom floors where slip resistance and maintenance matter. Polished tiles are usually better kept to walls or lower-risk feature areas. Mother of Pearl mosaics can work well in selected feature areas when adhesive, grout and wet-area suitability are checked first.

  • Do wood effect tiles really look like real wood?

    Yes, many wood-effect porcelain tiles are designed to replicate the grain, tone and texture of timber while offering the durability and water resistance of porcelain. They can be suitable for bathrooms, kitchens and commercial settings depending on finish, slip resistance and installation method.

  • Can I install large format tiles in small spaces?

    Yes, where suitable. Large format tiles can reduce grout lines and make smaller rooms feel calmer, but they are less forgiving of uneven substrates. Layout, cuts, lippage and installation method should be planned before ordering.

  • How do I clean and maintain porcelain tiles?

    Porcelain tiles are low-maintenance. Regular sweeping and mopping with a pH-neutral cleaner is usually enough. Avoid abrasive products on polished surfaces to prevent dullness and erosion of sealed surfaces.

  • Do you supply commercial flooring options?

    Yes. We supply commercial flooring options including Karndean LVT and porcelain surfaces for suitable settings. The right choice depends on footfall, maintenance, slip resistance, subfloor condition and how the space will be used.

  • What size tile should I choose for my room?

    It depends on the look you're going for. Large tiles can make rooms feel bigger, while smaller formats work well for detailed layouts or walls. Our team is happy to advise based on your room dimensions.

  • Do you offer tile samples before buying?

    Yes. Samples help you check colour, texture, finish and how the surface responds to your own lighting before placing a larger order.

  • Are porcelain tiles suitable for walls as well as floors?

    Yes. Porcelain can be used on walls as well as floors where the tile weight, substrate, adhesive and installation method are suitable. It can provide a durable finish in bathrooms, kitchens and commercial spaces.

  • Can I lay tiles over existing flooring?

    In some cases, yes — especially with products like Karndean LVT or thinner porcelain tiles. The existing surface needs to be level, dry, and secure. Always consult a professional before installation.

  • What tile finishes are commonly specified right now?

    We are seeing continued interest in natural textures, stone-effect finishes, wood-effect porcelain, large format matt tiles and selected mosaics. The best choice depends on the room, maintenance needs, lighting, slip resistance and long-term use.

  • How long will my tile order take to arrive?

    Most in-stock tiles are dispatched within a few working days. Special orders or large quantities may take longer — we'll always keep you updated.

  • Do you offer help with tile installation?

    While we don’t currently offer fitting services, we can provide guidance and connect you with trusted local installers if needed. It is worth checking out websites such as Checkatrade for local tradesmen.

  • Do tiles vary in colour between batches?

    Yes. Shade variation can happen between production batches, especially with porcelain, mosaics and natural-effect finishes. Always order enough for the full area, and check batch consistency before installation begins.

  • Does tile adhesive matter?

    Yes. The correct adhesive depends on the tile size, tile type, substrate, environment and whether underfloor heating is present. The wrong adhesive can cause movement, hollow spots or installation failure.