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Terms And Conditions
888 Sourcing Ltd T/A MegaTiles
Terms & Conditions
The following conditions of sale shall apply to the purchase of goods from 888 Sourcing Ltd T/A MegaTiles (the Company) by you as a Consumer.
The Consumer acknowledges acceptance of these Conditions of Sale on the placing of an order with the Company.
These conditions may not be varied except by the agreement in writing of the Company.
The Consumer’s Statutory Rights are not affected.
‘Goods’ means tiles or other products which consumers order from The Company
‘Price’ is the amount of Currency required in return for the goods, excluding VAT (which is charged at the prevailing rate) and (where applicable) delivery charges, packing and insurance.
We highly recommend that consumers order samples of items that they intend to order. If the consumer decides to order tiles without ordering a sample, it will be the consumers’ responsibility to return the items to The Company’s premises and will be liable for the full 25% restocking charge. There may be shade/batch variations between samples and actual tile orders. Samples are chargeable.
Description of Goods
All descriptions, specifications and advertising on the Company website are for the purpose of giving an impression of the goods only and cannot be relied upon for selecting a purchase. Any typographical, clerical or other error of omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on behalf of the Company.
The Company operates a sample policy, as set out above, to assist the Consumer.
As the number of tiles per square yard/square meter is nominal, the buyer will be responsible for ensuring sufficient quantity of tiles are ordered to cover the required area. It is normally recommended to order between 10 – 15% in addition to area required for cutting allowance. The Company cannot guarantee the availability of the same batch/shade for any subsequent orders.
It is crucial to check the shade/size/batch of the items prior to fixing, once the tiles have been fixed, we will not accept any claims in terms of colours/shading or clearly visible defects. Your statutory rights remain unaffected.
It is recommended to check receipt of the complete tile order prior to booking a tile fixer to commence work.
Availability of Goods
All goods are subject to availability but if they are in stock in the Company’s warehouse then goods would normally be dispatched within 1 working day excluding day of order and any public holidays. Time for delivery of goods shall not be of the essence.
If suppliers of the Company are temporarily out of stock for any reason the Company shall notify the Consumer of the anticipated date of availability for dispatch and if this is longer than 14 days then the Company will give the Consumer the opportunity to cancel the order and to obtain a refund of any payment made in full.
The Company will not be responsible for compensating the Consumer for any losses which may be suffered if the Company is not able to supply the goods for any reason within these times.
Unless otherwise stated in writing, all prices quoted are exclusive of VAT or it will be clearly mentioned if inclusive of VAT. The company reserves the right to increase the invoice price with any additional cost arising from any increase in the cost of acquiring the goods between the quotation date and the date on which the invoice is issued.
The Company’s catalogues, price list and other advertising material shall not form any part of any contract between buyer and company. Any price/quotation by The Company or its agents/employees shall be deemed to be for the purpose of information only and shall not constitute an offer to sell.
Orders are accepted subject to being invoiced at prices ruling at the time when ordered. Prices are subject to alteration without notice.
All invoices will be made on the date of payment. Dispatch dates (if different) will be mentioned on the invoice/delivery note. In the event the payment is not made by the date specified, we reserve the right to recover from the buyer interest at the rate of 5% above NatWest Bank base rate in existence at the time. Interest shall be payable from the original due date until the payment is made.
Payment is accepted by most major credit or debit cards including MasterCard, Visa and Maestro.
The Consumer must give full address including postcode and telephone number which must be the same as the credit card or debit card bank has on file for the Consumer.
The order will only be processed when authorisation for payment has been correctly received.
The tiles remain the property of MegaTiles if payment is not made in full, MegaTiles reserves the right to reclaim the tiles. Failure to comply with the terms of payment will result in the withdrawal of credit facilities and all outstanding sums will become payable forthwith, including any applicable interest. The Company has the right to refuse/cancel a sale if deemed that the client is unable to make full payment as required. Any deposit payments will be forfeited against the order.
All special order items must be paid for in full up front. Goods cannot be promised / delivered until full payment is received. Additional charges incurred due to delay of payment will be forwarded to the client in this situation before goods can be released.
Pallet delivery requires a time frame of 1 to 5 working days from the day of order/clearance of payment i.e. from the time the customer has made full payment for the goods and the carriage. Carriage charges are non-refundable and subject to change without notice. The standard carriage for one (1) pallet is £39.95 (Exclusive of VAT) this is for one pallet which does not exceed the weight of 1000kgs within Mainland UK (excluding Central London and certain other areas which will be clarified at the time of order). The customer will be informed at the time if it exceeds one pallet (1,000kgs) additional charges will be calculated and paid for by the customer.
For priority delivery (designated time and day/express delivery), we have a special service which is available on request. The customer must inform The Company at time of purchase (prior to payment) and to pay the additional charges and it will be handled accordingly.
If customer is not available at delivery time specified, additional delivery charges will need to be paid to re-arrange delivery.
Kindly check all deliveries prior to accepting your order. All goods will be packed in the safest way according to the quantity ordered (typically vertically/upright to avoid damage) prevent from damage with clear shrink wrap and all labels in place. If this is not the condition of your delivery, The Company is to be contacted immediately so queries can be raised with the freight handler prior to signing for the goods. The items must be unloaded with care as any damage due to mishandling will not be covered by The Company.
Free delivery offer applies on full pallet orders or order of tiles amounting to £1000.00 (One Thousand Pounds) or greater (whichever is the greater amount). This cannot be offered in conjunction with any sale/clearance item purchases. Applicable on full price items purchases only.
The Company cannot, under any circumstances entertain any financial demands from the customer for late or incorrect delivery
The customer must raise a claim for any damaged goods receipt within 3 working days from date of receipt of goods specified on the invoice/delivery note. Damaged goods must be returned to our premises at the customer’s expense or carriage for collection will be charged. On inspection of damaged goods if found that it is genuinely damaged whilst in transport, we will provide replacement for such goods, or in the case that the product bought has been sold out completely then a refund will be given. There will be no additional charges for delivery if claims are found to be genuine. All tiles are checked prior to packing/dispatch to ensure that they are in good condition prior to packing onto the pallet for delivery. We will not transport any tiles if they are not properly packed and secured on a pallet. The buyer is responsible for checking/inspecting goods prior to accepting delivery of tiles. Goods must not be signed for/accepted if found to be faulty/damaged. Once signed/accepted, the buyer will be responsible for returning goods to The Company’s premises.
Orders cannot be cancelled except with The Company’s consent and upon the terms which will indemnify The Company against all loss incurred by such cancellation.
Exchange/ Return / Refund Policy :
On receipt of the goods the customer must sign the delivery note and customers have a period of 3 working days to raise a claim/complaint, all such claims must be submitted in writing by post/email with the customer’s signature with time and date specified. In the case that the customer wishes to return the goods, the customer will be responsible for delivery/carriage to our premises at their own expense to MegaTiles, Vermeulens, Horton Road, Stanwell Moor, Staines TW19 6AE. All goods must be in good, saleable condition as sold (in original packaging). A 25% restocking/admin charge will apply for all goods returned. A credit note will then be issued and refund will be processed within 7 working days from receipt of goods. There is no return, refund or exchange on clearance, sale or special price items or bulk purchases which were/were not sold in job lots.
The risk in the goods shall pass to the Consumer on delivery.
The Company must be notified within 3 days of collection of any claims by the buyer of any shortage or damage to goods. The risk of goods passes to the buyer from the moment of collection.
Shading is an inherent quality of tiles and the buyer must order the correct quantity for its requirements as The Company cannot guarantee against crazing.
Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary material, and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our control.
The supply of goods does not mean that they are suitable for a specific installation. We can only be held responsible for any failure on products supplied by us, to the extent that the manufacturer of such products is prepared to guarantee the same. No tiles are guaranteed against crazing.
888 Sourcing Ltd T/A Megatiles: Vermeulens Garden Centre, Horton Road, Stanwell Moor, Staines TW19 6AE.
(Near Heathrow Terminal 5 on A3113)
Telephone: 01784 458888