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FAQ

How should Tiles be stored if I am not starting the work immediately?

It is best to stand the tiles in a Vertical position leaning against the wall if you are not using the tiles right away after it has been delivered to you. Never lay them flat for storage as the boxes closest to the ground may crack due to the added pressure of the tiles laying on top, or because the ground may be uneven, meaning that the weight is not distributed equally.

 

Which is more durable, Ceramic or Porcelain tiles?

Ceramic tiles are made from clay mixed with water and then they are glazed, Porcelain tiles often are more durable due to the composition and the duration of firing. Porcelain tiles can sustain harder wear.

Group I (PEI 1), Light traffic. These tiles may be used on residential bathroom floors such as a guest bath where bare or stocking feet are the norm.

— Group II (PEI 2), Medium traffic. These tiles are designed for use in interiors where little abrasion occurs. They are not recommended for kitchens, entries, or stairwells.

— Group III (PEI 3), Medium-heavy traffic. These tiles can be used anywhere inside a home, including kitchens and baths.

— Group IV (PEI 4), Heavy traffic. These tiles are very hard and can be used in homes or in light to medium commercial areas.

— Group V (PEI 5), Extra heavy traffic. These tiles can be used anywhere.

— Underlayment. To prevent chipping and cracking, tile must be installed over a firmly supported subflooring. Broken tiles cannot be repaired, but they can be replaced. Tile grout, if left unsealed, can be difficult to clean.

What is the difference between rectified and non-rectified tiles?

Rectification is a process that affects the edges of a tile. A mechanical process straightens the tile edges and ensures they are perfectly squared. So all the tiles are exactly the same size and can therefore be laid with a minimum grout joint of 2mm.

Non-rectified tiles, on the other hand, are tiles with natural, uneven edges that require a wider grout joint, best to use between 4-6 mm spacers.

 

How are non-slip ratings classified?

DIN 51130 and 51097 – the German methods (also known as the ramp tests)

DIN 51130 is used for testing shoe-trafficked areas over a surface lubricant, where a person walks back and forth on a platform (in a laboratory) covered with tiles. The angle of inclination of the test area is steadily increased until the person begins to slip.

The angle at which the person slips is recorded and averaged out over a number of tests.

The DIN classification (known as R ratings) is as follows:

R9 3 to 10°

R10 10 to 19°

R11 19 to 27°

R12 27 to 35

R13 >35°

 

How do I maintain porcelain tiles?

Once the tiles are laid down, if the tiler has left residue of adhesives and grout on the tile, you can use our MPG 30 to clean the residue and adhesives. You will also need to use our MGT 27 to reseal the area you have used the cleaning agent.

MPG 30 – Detergent for removing building site dirt, grouting and cement residue from surfaces made of natural stone, marble, granite, limestone, sandstone and porcelain tiles.

Coverage: 1 Lt. per 10m2

MGT 27 – Complete absorption treatment against stains and oil for polished surfaces. Does not change the colour of the treated surface.  Protects the surface from staining agents such as oil, grease, coffee, etc. Protects aainst dirt in general and makes cleaning easy.

Coverage: 1 Lt. per 12-15 m2

 

How have the tiles treatment been conducted?

At the time of manufacturing the tiles are pre-sealed during this process. During the final grinding and polishing of the tiles a sealer has been used to make the tiles non-porous. The original seal can only be damaged when grouting and cement based products are left on the tile.

 

How can I preserve the colour of my tiles and mother of pearl mosaics?

MPG33 Colour enhancer and sealer 2-in-1 is the best item to use for all matt porcelain tiles and mother of pearl mosaics. This will help to preserve and enhance the colour of the tile/mosaic and also seals the colour so alternative layers of sealers are not needed.

 

How do I choose the correct grouts and adhesives for my area?

It is important to know what material you have under the tiles to choose the correct adhesives and grouts. For example, if you are tiling on wood/timber/ply etc., all grouts and adhesives must be flexible. Please check with your tile prior to making any purchase of grouts and adhesives.

 

Can I collect from store?

Yes, please call us in to check stock availability before placing your order. Some items may be on order and require a short lead time. All orders can be collected from our showroom located in Vermeulens, Horton Road, Stanwell Moor, Staines TW19 6AE Near London Heathrow Airport Terminal 5.

 

Can I return any unused tiles? If so, how?

Any unused tiles can be returned in full boxes within 28 days of purchase. All tiles must be in their original condition (including packaging) as sold. Proof of purchase will be required for any returned. Clearance items are non-returnable / non-refundable.

 

Can I buy single tiles or do I have to buy a full box?

We sell all tiles by the box. However, there may be the odd occasion where we do have some loose pieces, in this situation we can sell the loose pieces available.

 

What types of payment do you accept?

We accept payment by cash, bank transfer and all major credits cards except American Express as well as Paypal payments online.

 

What is your returns policy?

Any items can be returned within 28 days of purchase. Items must be in their original condition (including packaging) and be in a resalable condition. 25% re-stocking charge applies on all returns, refunds and exchanges. Please refer to our terms and conditions for full details. Clearance tiles are non-refundable, non-exchangeable & non-refundable.

 

What is the difference between Vitrified Tiles and Ceramic Tiles?

Ceramic tiles are made of clay and mixed with water, Vitrified tiles are made of clay mixed with quartz and feldspar.  These elements make vitrified tiles stronger than ceramic tiles and less water absorbent which makes them better for even outdoor use. Vitrified tiles are resistant to water, acids and other stains as compared to marble or granite.

Both the tiles are glazed and can be used for decorative purposes.  Both come in wide variety of colours and sizes. Vitrified tiles do not need to be glazed and may have a rough and sometimes, rustic appearance, ceramic tiles always have to be glazed for protection.

 

What is porcelain stoneware?

The name “porcelain stoneware” indicates a dry-pressed, highly compact, ceramic product with high quality, technical specifications (these tiles are highly flex, graze, scratch, weather and chemical agent resistant) and have a very low porosity.  This specification indicates that in the firing phase (conducted at high temperatures of 1250-1350° C) all porosity in the tiles is closed, which allows them to be declared as completely vitrified.

 

What is the difference between tiles for interiors and tiles for exteriors?

It is important that all tiles are resistant to both stains and chemical agents. Tiles for exteriors must must be weatherproof.  When laying tiles outdoors the tiles should be frost-resistant like porcelain stoneware and anti slip too. For interiors, glazed or single-fired porcelain stoneware can be used.

 

How can I choose the tile that best suits my needs?

Every area has different needs, for example, is it interior or exterior?  Is it a commercial or a domestic building?  Is it a floor or a wall?  It may be helpful to look around for inspiration and new ideas. You can also contact one of our experts or for a free consultation and discover the best solution for your needs.

 

What does tone/shade mean?

The tone is the shade or colour that characterises a certain production batch of tiles.  As it is almost impossible to produce identical colour shades in industrial manufacture, before packaging, tiles are grouped together in terms of colour, i.e. tone.

 

What is shade variation?

Every tile has its own particular shade. The degree of shade variation indicates the level of tone evenness in a certain series and ranges from V1 (high level of evenness) to V4 (high level of unevenness.  The shade variation of a series identifies the aesthetic value of a series that derives from the original material it is created from  (e.g.: natural marbles have a high level of shade variation, whereas sands are very even). It is important to note too that the tone or shade differs from production to production as it all depends on the kilns that fire the tiles at over 1200°C.

 

What is the difference between the various tiles surfaces?

The surface of a tile is distinguished by a number of visual and tactile features, for example: – a natural surface can be smooth and opaque or with a lightly featured structure; – a slate-cut (or bush-hammered) surface offers natural rock-like features, such as embossing, sand effects and grooves; – a honed surface is shiny because it is polished with a mechanical process that does not remove any material; – a gloss polished surface is even shinier because it is mirror-polished by removing up to 1 mm of the pressed surface. A glazed surface means the tile is covered by a thin layer of vitreous material that makes it bright and colourful.

 

What is the difference between glazed and full-bodied porcelain stoneware?

Glazed porcelain stoneware is a product with a front surface that has been further enhanced by glazing. It is a material that is particularly suited for use in residential spheres. Full-bodied  porcelain stoneware, on the other hand, is a product whose surface colour is the same all the way through the tile.  This specification means that in the rare event of the tile being chipped, the damage can hardly be seen at all.  The high aesthetic value and the special features of this product means it is particularly suited for use in domestic and light commercial traffic contexts.

 

What size grout joint do you recommend?

Laying tiles without a grout joint is definitely NOT recommended, and highly impractical for exteriors.  When organising a modular layout with different sized formats, the size of the grout joints should be a minimum of 2 mm for rectified tiles and a minimum of 4 mm for non-rectified tiles. These tile joint sizes may vary depending on what is going under the tiles i.e. timber, underfloor heating, concrete etc.

 

How should stains be removed from ceramic materials?

Special cleaning need only be carried out if the tiles have stains or marks that don’t come off when cleaned normally. Removing this kind of stain requires a chemical reaction between detergent and the mark, so depending on what kind of dirt it is, adopt the appropriate solution from the descriptions given in the table below. INORGANIC DIRT SOLUTIONS Coal, lime, chalk, metal marks, rust, graphite, tempera paint… ORGANIC DIRT SOLUTIONS Coca cola, coffee, wine, beer, ice cream, mayonnaise, jam, shampoo,  lipstick…

MGP 24 – Safe and efficient universal detergent; does not affect the surface polish suitable for initial cleaning as well as ordinary maintenance of all treated surfaces.

Coverage: 1 Lt. per 100m2 SYNTHETIC DIRT SOLVENTS Resins, silicone-based or mechanical oils, candle wax,  paint, ink, marker pen…

MGP 25 – Detergent fro cleaning or maintenance with strong degreasing properties.

Coverage : 1 Lt. per 10-15 m2

(*) These operations should be carried out using a damp sponge pad or light scouring pad, depending on the size of the stain and once it has been removed, the floor should be rinsed thoroughly and then dried. All cleaning agents must be properly removed after cleaning.

 

How should grouting and adhesives stains and residue be removed from the tile after tiling?

Any adhesives and grouts residue can be removed with our Cleaning product.

MGP 30 – Detergent for removing building site dirt, grouting and cement residue from surfaces made of natural stone, marble, granite, limestone, sandstone and porcelain tiles.

Coverage – 1 Lt. per 10m2.

Please note tiles need to be re-sealed once the above item has been used to protect the tile from future stains/marks.

 

If a cleaning agent has been used on the tile do I need to reseal the tiles to protect it?

Yes, the tiles need to be resealed after a cleaning agent has been used to reseal the tile. Please use the MGT27 or MGT33

MGT 27 – Complete absorption treatment against stains and oil for polished surfaces. Does not change the colour of the treated surface.  Protects the surface from staining agents such as oil, grease, coffee, etc. Protects against dirt in general and makes cleaning easy.

Coverage: 1 Lt. per 12-15 m2

MGT33 – Wet effect treatment reviving the natural colour of polished surfaces. Ideal for composite surfaces. Protects from dirt and is an excellent water-repellent.

Coverage: 1 Lt. per 15-20m2

 

How can I make a Polished surface non-slip?

A thin layer of treatment can be applied to make the surface non-slip. This needs to be repeated every 3 years.

No Slide – Anti-slip treatment for porcelain and polished granite and stonework surfaces. NO SLIDE is an anti-slip treatment which creates controlled micro-pores on treated surfaces.  After treatment, the surface still shows an appreciable shine.

Coverage: 1 Lt. per 12-15 m2