Privacy Policy

When you use the web site, you may provide us with personal information regarding yourself. We use such information to confirm any order details, fulfill your orders, deal with your queries, and send you information about our products and services and for the purposes of record keeping. We will not release, offer or sell any personal information you provide to other third parties without first seeking your permission. Your details may sometimes be shared with our contractors or agents in order to provide you with the products and services you have requested.

Delivery Policy

Pallets Delivery requires a time frame of 3 working days from the day the customer has paid for the goods and paid for the carriage. The standard carriage for one (1) pallet is £45 which is inclusive of VAT, this is for one pallet which does not exceed the weight of 1,000 kgs. The customer will be informed at the time if it exceed one pallet (1,000kgs.) addition charges will be calculated and paid for by the customer.

For faster, designated time service (special delivery service), the customer must inform the company at time of purchase and to pay the additional charges and it will be handled accordingly. All carriage charges are non-refundable.

Cancellation Policy

The customer must raise a claim for any damaged goods receipt within 3 working days from date of receipt of goods. Damaged goods must be returned to our premises: Vermeulens, Horton Road, Stanwell Moor, Staines TW19 6AE. On inspection of damaged goods if found that it is genuinely damage whilst transport, we will provide replacement for such goods, or in the case that the product bought has been sold out completely then a refund will be given.

We check each and every boxes of tiles very carefully prior to re-packing onto pallet for delivery. No tiles are despatched without checking.

Return / Refund Policy

On receipt of the goods the customer have 3 working days to raise a claim or a complaint, all such claims must be submitted by writing by email or by fax with the customers signature with time and date specified. In the case that the customer wish to return the tiles, the customer will be responsible for return it to our premises at his own expenses to Vermeulens, Horton Road, Stanwell Moor, Staines TW19 6AE, a 25% restocking charge will apply for all goods return, a credit note will then be issued and refund will take place after 7 days from receipt of goods. There is no return or exchange on special price items or end of the line items, it will be specified on invoice at time of purchase.

Company Information

This site is operated by us namely Megatiles UK : Vermeulens Garden Centre, Horton Road, Stanwell Moor, Staines TW19 6AE. (Near Heathrow Terminal 5 on A3113 to Stanwell Moor)
Mobile: 07795 481300, 01784 458888
    

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This site, including the content and information within it is governed by the laws of England.
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